Delivery Director (Freelance)

Accountabilities:

• • Partner with Growth and executive leadership on proposals, new business pursuits, and client expansions by developing delivery strategies, scopes of work, staffing plans, timelines, forecasts, and commercial assumptions.
  • Contribute delivery strategy, operational thinking, and risk management to complex pitches and business development opportunities.
  • Author and support the development of statements of work, lead contract negotiations, and ensure new engagements are structured for successful delivery.
  • Oversee delivery across a portfolio of complex client engagements, ensuring work remains on schedule, within budget, and aligned with quality expectations.
  • Connect delivery strategy with broader business objectives, financial performance, staffing needs, and client success.
  • Review scopes, staffing models, timelines, utilization, and forecasts to identify risks early and develop practical recovery plans.
  • Build and improve delivery systems, operational frameworks, tools, documentation, and team rituals that increase predictability and consistency.
  • Guide delivery leaders through complex client situations, escalations, operational challenges, and competing priorities.
  • Partner with Growth, Finance, Staffing, and discipline leaders on forecasting, resource planning, utilization, and overall portfolio health.
  • Coach and support Executive Producers and other delivery leaders, promoting accountability, collaboration, and sustainable working practices.
  • Drive continuous improvement through better tooling, documentation, AI-enabled workflows, and scalable operational processes.
  • Lead organizational and operational change thoughtfully, balancing immediate business requirements with longer-term improvements.
  • Foster strong relationships with clients and internal stakeholders while maintaining transparency, sound judgment, and a high standard of delivery leadership.

  Requirements:

  • Significant experience leading delivery organizations, PMOs, production teams, or comparable functions within a digital agency, consultancy, product organization, or technology-focused environment.
  • Proven experience overseeing a portfolio of complex digital engagements rather than managing individual projects exclusively.
  • Strong operational and financial expertise, including forecasting, staffing, utilization, margins, resource planning, and delivery management.
  • Demonstrated ability to design and implement scalable delivery systems, operational frameworks, processes, and team practices.
  • Experience supporting new business initiatives, including proposals, scoping, estimating, staffing strategies, commercial planning, and client presentations.
  • Strong commercial judgment and the ability to balance client objectives, delivery quality, team health, and business performance.
  • Exceptional decision-making skills with the ability to navigate ambiguity, competing priorities, risk, and executive-level situations.
  • Experience managing managers and developing high-performing delivery or production teams.
  • Excellent client partnership skills, with the ability to establish trust through transparency, strategic thinking, clear communication, and calm leadership.
  • Strong communication and stakeholder-management abilities, with experience aligning diverse teams around shared goals and execution plans.
  • Curiosity about emerging technologies and AI, combined with an interest in using better tools and workflows to improve how teams operate.
  • Ability to operate effectively in a fast-moving, collaborative environment and quickly establish credibility in a senior leadership capacity.

  Benefits:

  • Contract compensation: Expected rate of $75–$90 per hour, depending on location, experience, and skillset.
  • Regional compensation ranges are adjusted for cost of living, with three U.S. pay bands providing different geographic adjustments.
  • Fixed-term freelance engagement providing an opportunity to step into a senior leadership role with immediate organizational impact.
  • Opportunity to collaborate with executive leadership and multidisciplinary teams across delivery, Growth, Finance, Staffing, and creative/technology disciplines.
  • Meaningful influence over delivery strategy, operational systems, business development, and client outcomes.
  • Opportunity to work across a diverse portfolio of digital products, experiences, and client engagements.
  • Benefits may be available where applicable, depending on applicable law, hours worked, and assignment duration.