Delivery Consultant (Remote, CAN)

About Sayari

Sayari is the judgment infrastructure for trustworthy AI in economic security and commercial risk. The Sayari Commercial World Model resolves 11.7B+ primary-source records from 250+ jurisdictions forming the ground truth of global commerce. A Judgment Ontology, encoding over a decade of investigative tradecraft, and Superconductor, an agentic orchestration platform, deliver AI that reasons like an expert analyst, shows its work, and traces every finding to its source. Trusted by U.S. Customs and Border Protection, HM Revenue & Customs, and Fortune 500 enterprises, Sayari is used by thousands of professionals across 35+ countries to secure supply chains and dismantle illicit networks.

Position Description

The Services team at Sayari has mastered the use of public data in complex investigations and supply chain screening — and ensures that our customers can do the same. As a Delivery Consultant at Sayari, you will lead the global post-sale implementation and program management components of our highest-priority commercial enterprise accounts. You will own the full delivery lifecycle from kickoff through handoff to Customer Success, ensuring that customers fully realize the value of their investment in Sayari products and that every engagement is completed on time, within scope, and to a standard that drives expansion and retention. This role demands someone who is equally at home managing complex program plans and third-party partner relationships as they are briefing senior customer stakeholders on implementation progress. You will be Sayari's delivery standard-bearer in the field: the person our most important customers trust to get it done.

Job Responsibilities

• Lead global enterprise customer deployment projects and programs end to end, from post-sale kickoff through implementation completion and CS handoff, on time and on budget
• Own and maintain program plans, BRDs, SOWs, acceptance criteria, risk registers, dependency maps, resource plans, and success criteria for each engagement, keeping all internal and external stakeholders accurately informed on a weekly basis
• Manage third-party partner relationships for custom implementation builds, including Sayari Guide solution integrations, ensuring partner deliverables align with customer requirements and contracted timelines
• Partner closely with Sales, CS, R&D, Enablement, FDEs, and Solutions Engineers to align on customer objectives, resolve implementation blockers, and ensure that delivery work ladders into retention and expansion outcomes
• Produce and maintain client-facing and internal collateral including SOWs, BRDs, training documentation, data mapping documents, and status reports rolled up to the assigned program manager
• Identify, escalate, and actively mitigate implementation risks including political friction between customer business and technology groups, scope misalignments, and overcommitments made during the sales phase
• Streamline and scale complex accounts by documenting best demonstrated practices, contributing to team playbooks, and informing the Product and Engineering roadmap with customer trends and implementation insights
• Travel up to 30% throughout the year to support on-site customer engagements, workshops, and implementation milestones as required

Skills & Experience

Required

• 7+ years of experience managing complex enterprise technology implementations and delivery programs, with demonstrated ownership of engagements ranging from 30 to 60 days for small implementations to 12 or more months for complex