Delivery and Ops Executive - Learning

Accountabilities:

• • Support the end-to-end administration and operational delivery of public and private training programs.
  • Coordinate learner enrollments, training schedules, session logistics, classroom requirements, and instructor availability.
  • Manage learner communications, including invitations, reminders, scheduling information, and course-related updates.
  • Maintain accurate training records, schedules, and operational data within Salesforce and other relevant systems.
  • Create and maintain operational reports, dashboards, documentation, and knowledge resources as required.
  • Publish and maintain course schedules and certification or training information across relevant partner and certification portals.
  • Support the maintenance of course catalogs, training materials, content, and related documentation.
  • Maintain trainer credentials, certification records, accreditation information, and associated requirements.
  • Support channel partner operations, including onboarding, quotations, and other operational requests.
  • Coordinate with internal stakeholders to ensure training programs are delivered smoothly and efficiently.
  • Maintain standard operating procedures, process documentation, and knowledge repositories.
  • Identify opportunities to improve learning operations, streamline processes, and increase operational efficiency.
  • Provide additional learning operations and administrative support as required by the Learning & Coaching leadership team.

  Requirements:

  • Bachelor’s degree in Business Administration, Management, Education, or a related discipline.
  • 3–6 years of relevant experience in learning administration, training operations, program coordination, education operations, or a similar function.
  • Previous experience supporting professional training, certification programs, corporate learning, or customer-facing training operations is preferred.
  • Experience working with CRM, LMS, or other learning and operations platforms; hands-on Salesforce experience is an advantage.
  • Strong organizational and coordination skills, with the ability to manage multiple programs, schedules, stakeholders, and deadlines simultaneously.
  • Excellent written and verbal communication skills, with confidence interacting professionally with learners, instructors, customers, partners, and internal teams.
  • Exceptional attention to detail and the ability to maintain accurate operational records, reports, schedules, and documentation.
  • Strong ownership and follow-through, with the ability to work independently and proactively ensure activities are completed on time.
  • Ability to collaborate effectively in a fast-paced, global environment across different teams, locations, and time zones.
  • A proactive, adaptable, and solutions-oriented approach to handling changing priorities and operational challenges.
  • Commitment to inclusive, respectful, and collaborative working practices.

  Benefits:

  • Opportunity to work in a global, fast-paced learning and professional services environment.
  • Exposure to enterprise learning programs, certification initiatives, partner operations, and cross-functional delivery.
  • Opportunity to work with modern CRM, LMS, and learning operations platforms.
  • Collaborative environment with interaction across international teams and multiple time zones.
  • Opportunities to contribute to process improvements and operational efficiency initiatives.
  • Supportive environment focused on professional growth, collaboration, and continuous learning.
  • Commitment to diversity, inclusion, social impact, and creating opportunities for historically marginalized communities.