Deal Operations Manager - Germany, or UK

JOB SUMMARY

Storyblok is hiring a Deal Operations Manager to build the operating workflow for how deals are structured, reviewed, approved, executed, and handed off across quote-to-cash. The role supports Sales on deal construction and deal design strategy, coordinates Legal execution, partners with Finance on revenue recognition readiness, and turns pricing, packaging, and NPI decisions into field-ready operating process. Sitting within Revenue Operations, this role works across Sales, Sales Leadership, Finance, Legal, Deal Strategy, Systems, Order Management, Security, Customer Success, and Product / Packaging to make approval-ready deals faster and downstream defects lower.

ESSENTIAL JOB FUNCTIONS

1. Deal operations workflow and process

• Build the global deal operations workflow for intake, routing, approval readiness, SLAs, escalation paths, and exception handling.
• Own approval readiness in DealHub CPQ, including required fields, quote quality checks, approval context, discount rationale, and downstream handoff inputs.
• Maintain practical process documentation, templates, and decision rules so Sales can move standard deals through documented paths.

2. Deal construction and design strategy support

• Support Sales and Sales Leadership on deal construction across new business, renewal, expansion, multi-year, ramped, multi-product, and non-standard commercial requests.
• Translate deal strategy into approval-ready constructs with clear value exchange, risk flags, concession logic, billing terms, contract timing, and implementation assumptions.
• Partner with Deal Strategy, Customer Success, Product / Packaging, and Finance when commercial design affects retention, expansion, product adoption, or reporting.

3. Legal execution and Finance revenue recognition readiness

• Engage Legal early on non-standard terms, contract language, execution path, risk ownership, and customer-requested changes.
• Coordinate with Finance on revenue recognition inputs