Deal Desk Specialist

Responsibilities

• Serve as the trusted advisor and go-to resources to the Sales teams, building strong relationships for solving complex problems across O2C processes
• Educate Sales teams on changes in processes, policies, and best practices to improve performance and release Sales capacity to core Sales activities
• You will train, mentor and educate other members of the Deal Desk global team to enable them to provide excellent support to the Field and our customers.
• Intake & triage of Deal Desk SFDC Queue
• Respond with urgency and be able proactively prioritize your workload.
• Identify and explore opportunities for sales process improvements and help drive enablement efforts
• Provide deal support to our global sales teams by assisting with manual order forms, deal guidance, system updates and reporting
• Identify and resolve issues that could prevent deals from closing in a timely manner
• Escalate deal-threatening issues to appropriate leaders when resolution cannot be achieved at the virtual team level
• Report, track and follow-up on system related issues affecting your tasks until resolution
• Assist with deal enablement and maintaining documentation
• Drive special projects in data quality assurance across key areas of our sales team
• Support new sales program initiatives as needed

Basic Qualifications

• Bachelor's degree
• 2+ year of experience in Sales Operations, Sales Enablement or Deal Desk

Preferred Qualifications

• Comfortable with change and an ability to thrive in a fast-moving environment
• Excellent interpersonal and communication skills
• Ability to learn quickly in a dynamic and collaborative environment
• Strong business acumen, organizational, time management skills and attention to detail
• Proficient with SFDC CPQ, Google and Microsoft Office products
• Ability to process a high volume of transactions with accuracy and integrity
• Flexible to extend/shift working hours to accommodate the business