Deal Desk / Renewals and Usage Expert

Accountabilities:

• • Act as a trusted advisor to senior Sales leadership, sales teams, and internal stakeholders on deal structures, pricing, contractual terms, and commercial strategy.
  • Develop innovative and commercially sound deal structures while balancing customer needs, business objectives, risk, and internal controls.
  • Provide deal financial modeling, pricing analysis, proposal support, and recommendations for strategic and complex opportunities.
  • Handle day-to-day transactional pricing requests and ensure compliant offers are delivered accurately and on time.
  • Partner with Sales, Legal, Finance, Accounting, Operations, and Product teams to optimize contract terms and drive deals through execution.
  • Support month-end and quarter-end deal closure activities, including the review of sophisticated and strategic transactions.
  • Create sales enablement resources and support training on pricing, positioning, product bundles, and commercial best practices.
  • Prepare renewal quotes and orders, ensuring alignment between customer entitlements, contract terms, usage data, licensing policies, and pricing models.
  • Conduct pre-renewal compliance reviews, identify discrepancies or true-up requirements, and ensure customers have the correct entitlements and access following renewal.
  • Serve as a liaison between Sales, Deal Desk, and Customer Success to ensure accurate usage and entitlement information throughout the renewal process.
  • Identify opportunities to improve renewal processes, reduce manual work, and support automation of usage and entitlement validation.
  • Collaborate with Product and Pricing teams on new products, packages, price books, and the mapping of legacy contracts to updated offerings.
  • Participate in UAT for system changes affecting renewals, pricing, and entitlement compliance, while helping internal teams adopt improved processes.
  • Lead or support licensing compliance activities, including customer assessments, product-use questionnaires, risk analysis, and resolution of non-compliance issues.
  • Analyze contractual, financial, licensing, and customer documentation to understand entitlements and identify relevant compliance risks.
  • Manage compliance engagements from initial customer interaction through assessment and close-out, negotiating appropriate resolutions with customers and internal stakeholders.
  • Maintain communication plans with business leaders and key stakeholders regarding upcoming assessments, risks, and results.
  • Take ownership of short-term Revenue Operations projects and provide coverage for other team members or open positions when required.

  Requirements:

  • 3–5 years of experience in Deal Desk, pricing strategy, bid management, commercial finance, sales financial analysis, renewals, licensing, or a closely related field.
  • Bachelor's degree or equivalent professional experience.
  • Strong analytical and problem-solving capabilities, with the ability to interpret financial, contractual, usage, and commercial information.
  • Excellent attention to detail and a strong commitment to accuracy, compliance, and quality.
  • Strong written and verbal communication skills, with the ability to explain complex concepts clearly and credibly to stakeholders at different levels.
  • Proven ability to build relationships and collaborate effectively across Sales, Finance, Legal, Operations, Product, and Customer Success.
  • Comfortable working independently in a fast-paced, highly collaborative, and changing environment.
  • Experience working in a multinational or international organization is strongly preferred.
  • Proficiency in English across written, spoken, and reading communication; French language skills are an asset.
  • Experience with Dynamics 365, DealHub, or another CPQ platform is preferred.
  • Commercial understanding of SaaS products, pricing models, renewals, customer entitlements, or software licensing is highly valuable.
  • Ability to balance data-driven decision-making with commercial judgment and creative problem-solving.
  • Strong organizational skills and the ability to manage multiple priorities, deadlines, and stakeholders simultaneously.

  Benefits:

  • Flexible leave and paid time off policies.
  • Remote working opportunities and flexible work arrangements.
  • Global Wellbeing Days and additional wellbeing initiatives.
  • A culture built around trust, accountability, autonomy, and meaningful impact.
  • Professional growth and development opportunities, with access to tools, guidance, mentors, and experienced colleagues.
  • Supportive, high-performance, and inclusive international working environment.
  • Employee Resource Groups and initiatives supporting diversity, equity, and inclusion.
  • Opportunities to contribute to sustainability and social-impact programs.
  • Potential exposure to international teams, strategic projects, and cross-functional initiatives.
  • Depending on customer assignments, the role may require security or background checks in accordance with applicable local laws.