Deal Desk Manager

Accountabilities:

• • Manage, prioritize, review, and approve requests involving non-standard pricing, custom pricing strategies, reseller RFPs, credit requests, and commercial terms.
  • Manage and administer commercial pricing within DealHub CPQ, ensuring quoting workflows and approval processes remain aligned with current pricing policies.
  • Participate in meetings with Sales, resellers, and customers to negotiate and finalize pricing agreements and amendments.
  • Partner with Revenue Operations to ensure deal structures are operationally executable and compliant with established commercial policies.
  • Act as a subject matter expert on deal desk processes, providing guidance and recommendations for complex pricing and commercial scenarios.
  • Apply commercial frameworks and analytical judgment to assess pricing risks, identify trade-offs, and support well-informed decisions.
  • Contribute to team development through coaching, constructive feedback, knowledge sharing, and identification of training opportunities.
  • Support global strategic initiatives and projects that improve commercial operations, pricing processes, and business performance.
  • Prioritize competing requests effectively while maintaining accuracy, responsiveness, and strong stakeholder relationships.

  Requirements:

  • 5–8 years of experience in deal desk, commercial pricing, sales operations, revenue operations, or a comparable function, preferably within a B2B SaaS or technology environment.
  • Strong commercial acumen, with the ability to assess pricing risks, understand business implications, and make sound commercial decisions.
  • Excellent critical and logical thinking, analytical reasoning, and problem-solving capabilities.
  • Experience working with CPQ or deal management platforms; DealHub experience is preferred.
  • Strong negotiation and interpersonal relationship-building skills, with the ability to collaborate effectively across different functions and organizational levels.
  • Proven project management capabilities, including identifying business needs, developing effective solutions, and managing initiatives through completion.
  • Excellent written and verbal communication skills, with the ability to explain complex commercial topics clearly.
  • Strategic mindset with strong prioritization skills and the flexibility to adapt as business priorities and market conditions change.
  • Collaborative, team-oriented approach combined with an entrepreneurial mindset and comfort working in a relatively flat organization.
  • Strong technical proficiency with business productivity tools, particularly Google Sheets, Docs, Slides, and Microsoft Excel.
  • Ability to work effectively with Sales, Finance, Revenue Operations, resellers, customers, and other stakeholders in a cross-functional environment.
  • Candidates who do not meet every listed requirement are still encouraged to apply if they can demonstrate strong transferable experience and the ability to succeed in the role.

  Benefits:

  • Competitive salary: Hiring range of $104,400–$135,700 CAD annually, depending on skills, qualifications, experience, location, and market factors.
  • Flexible work arrangements: Remote-friendly and flexible hybrid working model.
  • Home office support: Home office reimbursement program.
  • Health coverage: Competitive medical and dental benefits.
  • Retirement: Retirement savings program.
  • Parental support: Baby bonus and parental leave top-up program.
  • Professional development: Online learning and networking opportunities.
  • Electric vehicle incentive: Electric vehicle purchase incentive program.
  • Work-life balance: Flexible working practices and programs designed to support employee well-being.
  • Inclusive culture: Commitment to diversity, equity, accessibility, and inclusion, with accommodations available throughout the recruitment and employment experience.
  • Innovation-focused environment: Opportunity to work in a rapidly evolving technology organization and contribute to global strategic initiatives.