Deal Desk Analyst

Role

We are looking for a Quote Operations Associate to join our Deal Desk Operations team. This role is based in Mohali, India, reporting to the Director, Global Deal Operations, you will play a critical role in the successful execution of renewal quotes. You will ensure consistent adherence to Zscaler’s strategic goals, commitments, and compliance with all corporate policies and procedures. As a value-add business partner, you will thrive in our fast-paced, evolving environment. You will work collaboratively across operational teams to create preparatory draft renewal quotes, ensuring appropriate structure and providing expert guidance with a focus on financial and revenue compliance.

What you’ll do (Role Expectations)

• Be a Salesforce CPQ SME, with strong understanding of SKU/quote configuration, SKU migration mapping, quote structuring, and relevant corporate/financial/sales policies.
• Build and maintain operational relationships across your coverage area; partner with leadership to drive global best practices across the team.
• Ensure policy-compliant quoting, including reviewing and granting SKU use-case exceptions only in line with business policy.
• Resolve quoting issues end-to-end: troubleshoot operational quoting problems, understand contract/subscription data impacts, and escalate for support when needed.
• UAT new quote processes/system enhancements

Who You Are (Success Profile)

• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You are a positive force. You approach hard problems with constructive energy and a 'can-do' spirit that is contagious, inspiring your team to stay focused on the solution.
• You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome.