Deal Desk Analyst

HubSpot’s Sales Operations Team is on a mission to change the way companies do business from the inside out. We're looking for an analyst to help build out a Deal Desk function.

This role will help develop and implement customised commercial SaaS offerings to help meet the needs of HubSpot’s upmarket customers and sales teams. In addition, this role will be a key point of contract for renewal contract negotiations, particularly with our strategic customers.

In this role, you’ll get to:

• Create customised SaaS contractual offerings for use at scale for HubSpot's upmarket customers
• Earn trusted advisor status to the sales team, collaborating on pricing, product, and commercial terms for non-standard transactions
• Act as a liaison for sellers between multiple groups (ie, sales ops, finance, product, sales leadership, legal) to help facilitate deal closures
• Implement existing deal and approval processes that support a high velocity sales motion

We are looking for someone who:

• Has 3-4 years of experience in a Deal Desk, Order Management, Finance or Sales Operations role
• Has high emotional intelligence - you have genuine empathy for others and maximise your impact through understanding the motivations of your team, and adapting your communication accordingly. You leverage relationship and rapport-building skills to assist and help drive desired outcomes
• Has exceptional attention to detail and prioritisation skills
• Ability to provide input across multiple projects and initiatives to scale the function simultaneously
• Is accountable - you have honest, transparent, and authentic communications with your colleagues, regardless of personal ramifications
• Is resourceful - you are able to navigate ambiguous problems with thoughtful and calculated solutions
• Has the ability to build trust and become a true business partner to our sales team on both strategic and operational challenges
• Has worked with GTM organisations and understands and has empathy for sellers
• Is passionate about operational excellence
• Has experience with supporting complex contract renewals

Even better if you have:

• System Enhancement / Process Improvement experience
• Experience in a customer-facing Deal Desk / Revenue Ops role
• Experience in partnering closely with cross-functional stakeholders: legal, finance, product and operations