Deal Desk Analyst

Key Responsibilities

• Act as a sales-facing subject matter expert on process, policy, and pricing related matters
• Assist sales teams in creating and positioning complex orders
• Act as liaison between sales and other key stakeholders involved in the deal structuring process (e.g. Sales Operations, Finance, Order Management, Legal, Product Marketing, etc.)
• Partner with sales to ensure opportunities are properly created and tracked in Salesforce including stage, probability, booking amount, and various other required fields
• Process and manage order fulfillments in Salesforce in accordance with executed contracts and orders
• Anticipate problems and initiate actions to ensure customer orders are processed timely and efficiently
• Ability to read and interpret business terms and conditions
• Act as a system power user for all SFDC and answer questions before escalating for assistance
• Drive business process improvements and initiatives; support best practice efforts in the Quote to Cash processes
• Continuously improve our ability to respond to the needs of Sales, Partners, and Customers
• Active involvement and support for special projects as needed
• Help ensure Best Practices are being implemented

Key Requirements

• Minimum 2+ years of experience supporting Sales organizations in a fast-paced environment
• Excellent communications skills both verbal and written
• Solid knowledge of sales processes and methodologies
• Strong attention to detail, highly organized with the ability to manage multi-tasks effectively
• Demonstrated experience collaboration between finance, legal, sales and other cross-functional teams to help frame and price customer quotes
• Proficiency in Salesforce.com and CPQ tools
• Experience working in a fast-changing environment that requires results-oriented decision making. Out of the box thinker and ability to think creatively to solve problems