Data Support Analyst

Accountabilities:

• • Fulfill data requests: Respond to ad-hoc data and reporting requests from Sales and other internal teams using SQL, Databricks, Count, spreadsheets, and relevant internal tools.
  • Translate business needs: Partner with stakeholders to clarify questions, understand requirements, determine appropriate data sources, and deliver accurate and easy-to-understand answers.
  • Investigate data issues: Analyze discrepancies, missing records, unexpected results, and other basic data problems to identify their causes and determine appropriate resolutions.
  • Resolve and escalate issues: Independently address straightforward data issues while escalating more complex problems with clear documentation, relevant evidence, and sufficient context for further investigation.
  • Support data operations: Contribute to routine data maintenance, validation, quality checks, reporting activities, and other operational requirements that help maintain reliable data.
  • Improve self-service capabilities: Recognize recurring requests and develop reusable queries, reports, documentation, or other resources that reduce repetitive manual support.
  • Support internal stakeholders: Maintain a responsive, service-oriented approach when working with Sales and other teams, ensuring requests are handled accurately and efficiently.
  • Communicate findings: Explain analytical results, data limitations, and identified issues clearly to both technical and non-technical stakeholders.
  • Maintain data quality: Apply strong attention to detail when validating outputs and investigating anomalies to ensure stakeholders receive dependable information.

  Requirements:

  • Professional experience: 3–6 years of experience in data analysis, business intelligence, analytics support, data operations, or a closely related role.
  • SQL expertise: Strong SQL skills with practical experience querying data, answering business questions, investigating discrepancies, and troubleshooting data issues.
  • Analytics tools: Experience working with modern data and analytics platforms; familiarity with Databricks or Count is a valuable advantage.
  • Spreadsheet proficiency: Strong spreadsheet skills, including data validation, lookups, pivot tables, and general data analysis.
  • Business analysis: Ability to turn loosely defined or ambiguous business requests into clear analytical requirements and appropriate data outputs.
  • Communication: Strong written and verbal communication skills, with the ability to explain technical findings clearly to non-technical stakeholders.
  • Attention to detail: Highly organized and meticulous when working with data, reporting requests, and validation activities.
  • Service orientation: A responsive, collaborative mindset with a genuine interest in helping internal teams solve data-related problems.
  • Problem solving: Ability to investigate issues independently, identify practical solutions, and recognize when a problem requires escalation.
  • Sales or go-to-market experience: Experience supporting Sales or other go-to-market teams is a plus.
  • Business data knowledge: Familiarity with CRM, sales pipeline, revenue, or other commercial data is advantageous.
  • Reporting experience: Experience creating dashboards, reusable reports, or internal data documentation is a bonus.
  • Remote collaboration: Ability to work effectively and independently in a fully remote environment.

  Benefits:

  • Fully remote position for candidates currently residing in India.
  • Compensation of $2,500–$3,500 USD per month.
  • Flexible PTO, with a minimum expectation of taking at least one day off per quarter and ten days per year.
  • Coworking space and work-from-home setup reimbursement.
  • Opportunity to work with modern data and analytics technologies and contribute to the evolution of internal data practices.
  • High degree of autonomy and ownership within a remote-first working environment.
  • Opportunities to contribute to an inclusive and collaborative culture built around initiative, openness, and humility.
  • Company offsites twice a year for planning, team building, and networking.
  • Health, dental, and vision insurance are part of the broader benefits package; eligibility may vary by location.
  • Additional U.S.-specific benefits in the original posting, including federal holiday observance and a 401(k) employer match, may not apply to India-based employees.