Data Operations Coordinator - NWSL

What Is The Job All About?

Hawk-Eye Innovations is seeking a Data Operations Coordinator to oversee our NWSL (Soccer) tracking data delivery, which comprises various feeds that are distributed in varying latencies to clients and stakeholders. The management of this live service is essential, as well as the storage of the historical data for future use. The ideal candidate will have a foundational understanding of optical tracking, with the ability to manage and provide effective feedback to a team of tracking technical operators and liaise with the Tracking Lead. This role is pivotal in ensuring the smooth delivery of our tracking data output to stakeholders and will require a hands-on approach to problem-solving.

Key Responsibilities

• Responsible for the delivery of our Data Feeds. Ensuring the Data outputs are accurate and actioning where needed to meet the different deadlines.
• Data Storage Management and Accessibility.
• Liaising with the League, clubs, broadcasters, and internal operators to deliver a flawless operation.
• Oversee pre-game checks of the systems in accordance with standard procedures and solve problems in a timely manner when issues arise.
• Execute weekly hardware investigations and resolutions. Ensure resolutions are followed-up and communicated.
• Assist with leading training sessions across tracking technical operators.
• Assist and oversee the operation of the technologies during the game remotely from the Atlanta Office.
• Travel required along the season for maintenance and live delivery from onsite (occasionally).

Skills & Experiences

• Bachelor's Degree or 2+ years of Production/Technical experience in a successful branded company/organization;
• Experience working across a global business within a multicultural working environment;
• Experience introducing and executing new processes across a team;
• Knowledge of the sport and its officiating (Soccer);
• Communication skills are key to this role, you will be required to manage issues and report back status of delivery consistently. As well as liaise with clients and other stakeholders constantly in a professional manner;
• Time management skills and the ability to work in a high-pressure, live sporting environment;
• Experience in data investigation and data-driven decision-making;
• Ability to prioritize, address high-priority issues, and escalate to leadership;
• Strong problem-solving skills and attention to detail;
• Previous experience in a similar role within operations or sports technology;
• Proficient in using presentation tools such as Google Slides and Google Sheets;
• This position will require schedule flexibility, and will mainly revolve around weekends, late nights, and holidays, during the season (March-November), while becoming a regular 9-5/Monday-Friday, during the off-season (December-February);
• During season: expectation is about 24 hours between Fridays-Monday / 16 hours throughout the rest of the week.

What We Offer

• A dynamic role at the forefront of sports technology implementation.
• Opportunities for professional development in technical operations management.
• A collaborative work environment with a passionate team.
• The opportunity to move into a full-time contract following a successful first term.
• The anticipated base pay range for this position is $43,112 - $57,482. The actual base salary offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.