Data Feed Coordinator

Summary

The Data Feed Coordinator is responsible for coordinating the various components of Ylopo's IDX data feed integrations, including compliance, billing, and reporting. This team member will correspond with various members of MLS boards and may interact with clients and/or brokers on occasion. This role will be email and phone based. This role reports to Erin Druskbasky [MLS Operations Manager].

Team members well-suited to this role will have a track record of being client-focused and providing exceptional service, both internally and externally within an organization. Attention to detail and exceptional organizational skills are a must. This role requires excellent communication skills, both through email/tickets and over the phone. Candidates do not have to have prior experience working at real estate, software or marketing companies, but should be willing to learn the intricacies of the Ylopo product and the nuances and compliance requirements of the many MLS boards we partner with. Most importantly, we're looking for candidates who are quick-thinking, detail-oriented, patient, positive, and thoughtful.

Requirements

• Previous experience in a support, administrative, or customer service role
• Experience working with an enterprise CRM (Salesforce, Zoho, HubSpot)
• Intermediate level knowledge of Excel or Google Sheets
• Professional manner including a positive demeanor, trustworthy character
• Consistent work habits and strong work ethic
• Strong organizational skills and attention to detail
• Ability to multitask, and work independently toward deadlines
• Strong written and verbal communication skills, ability to work well in a small group setting
• Ability to take initiative and see projects and tasks through to completion
• Ability to understand and convey detailed information
• Understanding of real estate and the real estate profession a plus, but not necessary

Responsibilities

• Manage IDX paperwork and reporting for Ylopo clients to ensure compliance with MLS boards
• Maintain existing documentation and build new documentation (Google Sheets/Docs/Excel Spreadsheets) based on internal organization of MLS boards and their related IDX feeds
• Review and report IDX feed technical issues to MLS boards and vendor contacts
• Respond (via phone/email/text) to all client and/or MLS board requests in a timely manner (2 hour TAT) to provide a high level of customer support
• Speak confidently and professionally with MLS board representatives, clients, and brokers
• Complete special projects and outbound calls as needed
• Serve as subject matter expert for Ylopo MLS/IDX data feed process
• Learn the ins and outs of Ylopo product