Data Entry, Contractor

About Carrot:

Carrot is the leading global fertility and family care platform, built on intelligent care orchestration: the right clinical guidance, at the right moment, in the context of each member’s life. More than a thousand multinational employers, health plans, and health systems trust Carrot to support millions of members across 195 countries – from pre-pregnancy through menopause and major life moments in between. Carrot's comprehensive clinical program delivers industry-leading cost savings for plan sponsors and award-winning experiences and improved outcomes for millions of people worldwide.

Role:

Carrot is seeking a detail-oriented and analytically driven Global Payment Operations Specialist to join our growing team. In this role, you’ll help ensure the accuracy and efficiency of global payment processing while partnering closely with Customer Success and Member Success teams. You’ll also have opportunities to improve operational workflows, create or refine process documentation, and contribute to automation, scalability, and product enhancements that strengthen Carrot’s global payment experience for our members.

The Team:

The Global Payment Operations Team sits within Carrot’s Product organization and focuses on money movement, financial operations processes, and delivering an exceptional member experience. We collaborate cross-functionally to support Carrot’s rapidly growing global business.

Minimum Qualifications:

• Bachelor's degree in Economics, Finance, Business Administration or related field
• 2+ years of professional experience in payment operations at a fintech or payments company or equivalent experience in banking
• Strong understanding of payment processing workflows, including cross-border payments, currency conversions, and reconciliation
• Experience working with payment platforms such as Stripe, Modern Treasury, Airwallex, and Corpay
• High level of integrity, initiative, motivation and curiosity
• Strong analytical skills, detail-oriented, and solid ability to communicate verbally and in writing
• Strong knowledge of Microsoft Excel and/or Google Sheets
• Comfort working and communicating with cross-functional teams and outside customers
• Self-starter with the ability to effectively plan, coordinate, and deliver results with minimal guidance

Preferred Qualifications:

• Knowledge of payment and compliance standards, including Nacha, cross-border payments, IAT, PPD, CCD, and OFAC guidelines
• Experience handling high-volume money movement or transactional payments under tight deadlines
• Experience with NetSuite or similar ERPs
• Process-oriented mindset with a focus on efficiency and automation; experience developing best practices and creating scalable systems
• Passion for Carrot’s mission and enthusiasm for contributing to a collaborative, dynamic team environment

Compensation:

Carrot offers a holistic Total Rewards package designed to support our employees in all aspects of their life inside and outside of work, including health and wellness benefits, retirement savings plans, short- and long-term incentives, parental leave, family