CX Technical Content Design Intern (Summer 2026)

Headquarters: Remote - Canada: Select locations Role Description As a Technical Content Developer in the Knowledge, Experience, & Platforms (KXP) org you will play a crucial role in ensuring our self-serve teams can confidently adopt, implement, and grow with Dropbox products. You will work with the Technical Content Strategist to execute and deliver clear, scalable, and impactful technical documentation that enables customer success across a range of use cases—from integrations and setup, to long-term support and expansion. This is a highly collaborative role that sits at the intersection of product, support enablement, and customer enablement. You’ll work closely with cross-functional teams to develop content that not only tells the technical story of Dropbox, but empowers users of all levels to get the most out of the Dropbox product suite. In our Virtual First work culture, you’ll connect with with Dropboxers virtually and in - person to build the foundation of a strong professional network. As a Summer intern, you will also have the opportunity to attend our Emerging Talent Summit, w here participants from our intern and early-career programs come together in person to build lasting relationships, explore learning and development opportunities, and prepare for their career journey ahead. For Summer 202 6 , we offer two start dates culminating in a 12-week internship: May 26 - August 14, 2026 June 30 - Sep 18, 2026 Responsibilities Tell the technical story of Dropbox’s product suite, in a way that enables all customers to get the most out of their Dropbox experience. Create technical user guides tailored to key departmental use cases (e.g., engineering, support), enabling customers, Customer Success Managers (CSMs), and CX support agents to drive successful product adoption, implementation, and growth Conduct stakeholder and subject matter expert ( SME ) interviews as part of the discovery phase of content development Manage stakeholder review cycles, setting an