CX Specialist, Enterprise

Redefine the future of customer experiences. One conversation at a time.

At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation.

Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it’s through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are.

If you’re ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.

As a CX Specialist supporting Enterprise customers, you'll partner with some of Nextiva's largest and most strategic customers to help them strengthen customer relationships, modernize their customer experience, and accelerate business growth. You'll serve as a trusted advisor, combining strategic account management with consultative selling to uncover new opportunities, solve complex business challenges, and deliver measurable outcomes through Nextiva's AI-powered Unified Customer Experience Management (Unified-CXM) platform. This role is ideal for someone who enjoys building executive relationships, navigating complex organizations, and helping enterprise customers realize long-term value from their technology investments.

What You'll Do:

• Own and grow a portfolio of enterprise customer accounts, developing long-term strategies that drive retention, expansion, and revenue growth.
• Build trusted relationships with executive stakeholders by understanding their business priorities, customer experience goals, and digital transformation initiatives.
• Identify, qualify, and lead complex expansion opportunities from discovery through negotiation, contracting, and close.
• Develop strategic account plans that align customer objectives with Nextiva solutions while identifying new opportunities across business units and stakeholders.
• Deliver consultative presentations and tailored product demonstrations that connect customer challenges to measurable business outcomes.
• Partner with Customer Success, Solutions Engineering, Professional Services, Marketing, and Channel Partners to deliver exceptional customer experiences throughout the customer lifecycle.
• Conduct executive business reviews that demonstrate value, measure progress, and identify future growth opportunities.
• Maintain an accurate sales pipeline, account forecasts, and opportunity plans using Salesforce.
• Leverage AI-enabled sales tools, customer insights, and automation to improve account planning, prioritize opportunities, personalize customer engagement, and increase productivity.
• Stay current on industry trends, AI innovations, and customer experience technologies to serve as a strategic advisor to enterprise customers.
• Consistently achieve or exceed quarterly and annual revenue targets while maintaining a customer-first approach that supports long-term partnerships.

Required Qualifications:

• 5+ years of enterprise technology sales or strategic account management experience