CX Solution Architect

About the Role

As a Portfolio Presales Solution Architect, you will be at the centre of designing Customer Experience solutions across the NiCE portfolio integrated with Enterprise platforms across CRM, ERP and more. You will bridge business needs with technical realities by defining integrations, ensuring scalability/security, and leading teams through pre-sales design focusing heavily on AI, automation, and customer experience to meet business goals. You will also play a pivotal role in the handover between sales and service teams to ensure a flawless execution during the delivery phase of any customer project.

Impact

• Design Customer Experience solutions across NiCE portfolio
• Define integrations with enterprise platforms (CRM, ERP)
• Ensure scalability and security of solutions
• Lead pre-sales design teams
• Focus on AI, automation, and customer experience
• Manage handover between sales and service teams