Nice
CX Outbound Solution Engineer
salesfull-timeUSA - Remote
SALARY
Not listed
WORK TYPE
remote
JOB TYPE
full-time
INDUSTRY
general
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About the role
About the Role
A NiCE CX Outbound Solution Engineer specializes in designing and deploying outbound contact center solutions that drive operational efficiency, regulatory compliance, and customer engagement. This role blends deep knowledge of outbound campaign orchestration with modern CCaaS platforms and AI/ML technologies.
Key Responsibilities
- Collaborate with sales and product teams to understand customer requirements and translate them into AI and CCaaS solution architectures
- Design and demonstrate outbound campaign workflows, including dialing strategies, segmentation, and contact cadence
- Design AI flows using different tools (low code-no code designer, vibe coding, scripting)
- Present technical solutions to both technical and non-technical stakeholders
- Lead proof-of-value (PoV) and pilot implementations focused on outbound use cases
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