CX Ops Associate Analyst

Why You'll Love This Role

Our Customer Experience (CX) Operations team manages post-sales programs that drive onboarding, adoption, and long-term customer success. From communications to reporting and tooling leveraging AI's full power, we deliver the infrastructure and programs that help Cribl customers thrive and internal teams stay productive.

We're looking for a curious, organized, and driven individual excited to execute operations to support the customer journey.

What Success Looks Like for This Role

• Demonstrated ability to quickly learn job requirements, adapt to changes, function well in a team environment, collaborate cross functionally, and meaningfully contribute to operational success.
• Bonus for candidates who bring curiosity, enthusiasm, and fresh ideas for process improvements.
• With coaching and guidance, independently own program management and operate a workstream within CX Operations with accuracy, accountability, and timeliness.

As An Active Member Of Our Team, You Will...

• Own Professional Service Operations to support and drive successful customer engagements.
• Execute Post Sales Customer Communication Programs using Gainsight as Cribl's Customer Success platform.
• Support related Customer Experience Programs and Operations at a fast paced technology company.
• Develop and apply AI tools for increased automation and efficiency.
• May be required to occasionally perform duties outside standard working hours due to our remote-first, global workforce.

If You've Got It - We Want It

• A BA or BS degree from an accredited college or university, ideally in technology, data science, or a related field with Computer Science.
• Recent graduate or early in career with 2-3 years of experience in Customer Operations or related fields.
• Strong communication skills and a customer-first mindset.
• Prior internship or campus experience in tech, operations, customer support, or program coordination preferred.
• Proven time management skills.
• Eager to learn, take feedback, and grow in a fast-paced environment.
• Solid problem-solving instincts and attention to detail.
• Comfortable using tools like Google Workspace, Zoom, Slack, etc.
• Preferably located in the San Francisco Bay Area and able to commute to the office once per week.