CX Designer

Accountabilities

• • Partner with product and marketing teams to continuously improve user experiences across digital products.
  • Collaborate with engineers to develop practical design solutions for tactical and strategic business problems.
  • Connect design decisions to clearly defined business objectives, user needs, and broader product goals.
  • Lead the end-to-end design process, from discovery and research through wireframing, prototyping, high-fidelity design, launch, and iteration.
  • Communicate conceptual ideas, design rationale, user flows, and design decisions clearly to technical and non-technical stakeholders.
  • Participate in design reviews, actively seek feedback, iterate on concepts, and incorporate relevant input into final solutions.
  • Optimize information architecture and navigation to improve usability while accounting for technical requirements and constraints.
  • Design intuitive end-to-end user journeys that consider adjacent experiences and potential downstream impacts.
  • Participate in beta testing and post-release product monitoring to identify usability issues and opportunities for improvement.
  • Manage multiple projects simultaneously, establish priorities, and consistently meet deadlines in a fast-paced environment.
  • Facilitate collaboration between design, product, engineering, and business teams throughout the development lifecycle.
  • Contribute to an agile design and software development process through documentation, specifications, mockups, and continuous feedback.

  Requirements

  • 8+ years of relevant professional experience, ideally designing B2B SaaS products within software companies.
  • Deep expertise in UX and UI design, with a strong understanding of user-centered design principles.
  • Strong experience conducting user research, usability testing, and translating research findings into actionable design decisions.
  • Ability to design complete user flows and understand the impact of design decisions across connected product experiences.
  • Experience with responsive and mobile-first design and practical application of human-computer interaction principles.
  • Advanced prototyping skills, with the ability to select the appropriate level of fidelity while maintaining speed and clarity.
  • Demonstrated ability to design and document complex business systems, workflows, and information architectures.
  • Experience with web content management systems and templating languages.
  • Strong experience working within and facilitating agile product and software development processes.
  • Ability to create detailed specifications, wireframes, mockups, and interactive prototypes using modern UX design tools.
  • A compelling portfolio demonstrating a broad range of relevant design projects and problem-solving capabilities.
  • Familiarity with APIs and an understanding of how technical integrations influence product experiences.
  • Knowledge of modern web technologies such as JavaScript, AJAX, CSS, and HTML5 is a plus.
  • Experience with tools such as Figma, GitHub, Zenhub, Hotjar, and Craft is desirable.
  • Strong communication, collaboration, prioritization, and stakeholder management skills.
  • Bachelor's degree in Product Design, Graphic Arts, Human-Machine Interface, or a related discipline preferred.
  • Applicants must be authorized to work for any employer in the United States; employment visa sponsorship is not available for this position.

  Benefits

  • Opportunity to own meaningful CX and product design initiatives from discovery through launch and iteration.
  • Collaborative environment working closely with product, engineering, marketing, and business teams.
  • Exposure to complex B2B SaaS products, business systems, and customer workflows.
  • Opportunity to influence product strategy through research, design thinking, and user-centered problem solving.
  • Participation in an agile product development environment with regular design reviews and cross-functional collaboration.
  • Opportunity to work across a broad range of UX, UI, research, prototyping, and information architecture challenges.