Customer Support Team Lead
About the role
About Liven
Liven develops a global ecosystem of products that help people gain self-observability and steer away from negative thoughts, patterns, and behaviors on their personal journey.
Our ecosystem includes a self-discovery companion app serving 2.5M users with AI coaching, mood trackers, and learning content; online coaching sessions with certified experts; and supplements for physical recovery and bodily support.
Role Overview
We are seeking a Customer Support Team Lead to manage a structure of 5 support teams. You will manage the heartbeat of our community, ensuring that rapid scaling never compromises the quality of human connection. This is a role for a bold owner ready to build processes, drive metrics, and foster a culture of Aspiration, Collaboration, and Entrepreneurship.
Key Responsibilities
- Lead and mentor a structure of 5 support teams
- Develop Shift Leads into strong performers
- Build and scale support processes
- Drive metrics and performance
- Foster a culture of Aspiration, Collaboration, and Entrepreneurship