Customer Support Specialist
About the role
About ElevenLabs
ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B. We have expanded from voice into three main platforms: ElevenAgents, ElevenCreative, and ElevenAPI.
How we work
- High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
- Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.
- AI first: We use AI to move faster with higher-quality results across the whole company.
- Excellence everywhere: Everything we do should match the quality of our AI models.
- Global team: We prioritize your talent, not your location.
What we offer
- Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI.
- Growth paths: Countless opportunities to drive impact beyond your immediate role.
- Learning & development: Annual discretionary stipend for professional development.
- Social travel: Annual discretionary stipend to meet up with colleagues.
- Annual company offsite: Past offsites have included Croatia and Italy.
- Co-working: Monthly co-working stipend if not near a main hub.
This is a contracting role that is fully remote.
About the role
- Rapid Response: Quickly and effectively resolve customer support tickets.
- Creative Problem-Solving: Apply technical expertise to troubleshoot issues.
- Keeping Things Top-Notch: Contribute to documentation and serve as liaison between customers and the company.
- Building a Safe Space: Ensure user-generated content complies with guidelines and moderate voice library.
Who you are
We're looking for exceptional individuals who combine technical excellence with ethical awareness, who are excited by hard problems and motivated by human impact. You’ll strive with us if you are passionate.