Customer Support Representative

Pirates Wanted: Customer Support Representative

Every ecommerce business deserves the cheapest shipping rates. That’s why Pirate Ship’s simple shipping software levels the playing field for small businesses, giving them free access to the deepest shipping discounts with no fees or hidden costs. We’re currently on the lookout for exceptional pirates to join our crew as a Customer Support Representative otherwise known as a Shipmaster to us here at Pirate Ship.

Pirate Ship is a remote-first company, and like any jolly crew of pirates we operate in a casual and creative atmosphere, where everyone’s ideas are welcome and having fun is encouraged. We offer competitive pay, exceptional benefits, and the opportunity to tell people you’re a pirate when they ask what you do.

This role is only open to internal referrals.

Responsibilities

• Plot a course: You’ll be taught everything you need to know about shipping—no prior knowledge required!
• Splice the mainbrace: You’ll work collaboratively around a flexible schedule with your crewmates that may include weekends, evenings and some holidays.
• Fire the cannons: You’ll use your exceptional typing skills to write rapid-fire live chat responses to any customer that needs your help… and your friendliness & empathy will get you through even the saltiest ones.
• Uncover hidden treasure: You’ll teach customers how to best use Pirate Ship to save more of their loot.
• Ride the seas of change: You’re comfortable in a remote environment where there’s lots of change.
• Sail from your port o’ call: You’re able to work from home and connect with your crewmates throughout the day over chat, voice, and video through company provided equipment.
• Hoist the Jolly Roger: Share your experience, expertise and interest with the crew to enhance our fun and progressive culture.
• Make our competitors walk the plank: You’ll have fun interactions with customers that nobody else can beat!
• At this time we are only accepting applicants in the following states: Arizona, California, Colorado, Florida, Georgia, Idaho, Illinois, Maryland, Massachusetts, Minnesota, New York, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, Wisconsin, and Wyoming.

Requirements/Minimum Qualifications

• Friendly & patient attitude.
• Fast & accurate typing skills.
• Tech-savvy.
• Ability to quickly multi-task.
• Detail-oriented.
• Epic texting abilities (iOS or Android).

Bonus Points For/Preferred Qualifications

• YARRrrr! The ability to speak like a pirate!
• Ecommerce or small business experience.
• ¿Hablas Español?

Compensation & Benefits

• Compensation: The pay for this role is $28.85 an hour plus potential for overtime.
• Vacation Time: We offer 144 hours of accrued vacation time to start to keep our pirates rested & rejuvenated! You are eligible to use your accrued PTO after your first 90 days of employment.
• Paid Holidays: 12 paid holidays per year.