Customer Support Representative

Primary Duties

The Customer Support Representative is a role supporting inbound customer service of a Telecommunications company.

Primary Tasks and Responsibilities

• Respond to customer inquiries about their telecommunication plans and services.
• Assist clients with telecommunication products and issues
• Review Customer’s account and assess their needs
• Provide general information about the organization.
• Refer clients to specialists when needed.
• Receive, understand, resolve complaints, and offer solutions.
• Advise and recommend products and services that meet the customer’s needs
• Provide customers, based on their needs, with information about products, services, and current promotions
• Schedule and confirm appointments with customers for service subscription requests
• Create, complete, and correct purchase orders (PO) according to customer requests
• Identify and suggest improvements to enhance our services.
• Adhere to the information security policy to ensure the availability, integrity, and confidentiality of all data, in any form (text, graphic, audio, visual, digital, etc.).
• Other duties as assigned.

Competencies

• Strong, clear and effective English and French written and verbal communication skills
• Attention to detail and accuracy.
• Exceptional team spirit and proactivity
• Exceptional time management and multitasking abilities.
• Remaining positive and persistent
• Good organizational skills
• Ability to work in a team.
• Flexible, reliable and trustworthy.
• Excellent interpersonal and communication skills