Customer Support Engineer, Tier 2 - India

About The Role

As a Customer Support Engineer - Tier 2 and Partner Support you will be responsible for providing world-class technical support to JumpCloud's customers. This position will resolve high priority and mission critical customer issues in a fast-paced environment.

As a Customer Support Engineer - Tier 2 you will help provide mentoring and training to Tier 1 Engineers, apply your deep technical knowledge to resolve customer issues, and regularly interface across Support and Engineering to ensure the timely resolution of defects.

What You'll Be Doing

• Resolve complex and urgent technical issues and customer escalations through email, phone, and chat interactions
• Manage a queue of support tickets for high priority and complex technical issues