Customer Support Engineer

Headquarters: Seattle, WA URL: https://downhomesolutions.com Ready to make a real difference in the world helping not for profits make loans to community based projects and people in need? DownHome Solutions seeks to fill a full-time, remote, technical support role. Candidates should be available to work in the East Coast time zone at 8am, and will join our small, fully remote, support team located across the country. Our staff supports nonprofit organizations around the US and the world that make social-good loans to people in need, like small business loans, payday loan alternatives, and first-time home buyer loans. Please note: This is a US based role only Who you are: The ideal candidate will be friendly, flexible, and experienced with lending. Familiarity with technology is required; technical support experience, and experience in microfinance or community lending is preferred. Good candidates should also have strong critical thinking and problem solving abilities. It is essential that candidates be customer-focused: our clients nationwide depend on our personable, patient, and courteous software support online and over the phone. Responsibilities: Develop a thorough working knowledge of the software platform and our customer base of community lenders Provide end-user support via Zoom, email, and other online support tools Troubleshoot reported issues and coordinate solutions with other support staff and the development team Perform manual software QA testing Participate in team meetings to advance customer support and software development Other tasks as assigned, we encourage you to find a fit for your skills. Most team members choose an additional specialty to grow into. For instance: sales and marketing, web design, data analytics, accounting, compliance, QA testing, etc. Required Skills/Experience: Strong English communication, analytical, and technical skills with excellent time management Experience serving multicultural clients Excellent people skills an