Customer Support Coordinator

About Us

At Skillsoft, we believe skills fuel growth. Our mission is to empower every organization and every learner to turn constant change into continuous growth.

Role Overview

We are seeking a Customer Service Coordinator for a Hybrid role based in Nieuwegein, Netherlands. You will join our dynamic team covering the Benelux Region. In this role, you will be the primary point of contact for our clients, ensuring they receive exceptional service, support and value throughout their journey with our company. Your goal will be to build strong relationships, drive customer satisfaction and help our clients achieve their desired outcomes using our products or services.

Key Responsibilities

• Respond to customer inquiries via phone and email ensuring quick and effective resolutions
• Collaborate with internal teams to resolve technical or operational issues for the customer
• Understand customer goals and align our solutions to support their success
• Manage and resolve customer escalations with empathy and efficiency
• Serve as the main contact for assigned customers, addressing queries and providing solutions in a timely manner
• Develop and maintain strong customer relationships