Customer Support Associate - Japanese Speaker

Role Summary

Customer Support Associates act as a liaison between Fanatics Collectibles, Inc. and our Collectors as a single point of contact to all Collector inquiries regarding products, policies and services available. This role will support our Collectors in Japan so candidates based on the west coast is preferred. This role reports directly to the Customer Service Manager. This is a remote role working EST hours.

Collector Support is at the backbone of what Fanatics Collectibles believes in: relentlessly enhancing the Collector experience. As such, these roles have a history of advancement within Fanatics up to the Director level in Customer Experience, Project Management, Brand Management, and more. Above all else, we are looking for proactive, enterprising people that want to work directly with customers and are looking to start a long, successful career within Fanatics.

What you will be doing:

• Liaise between Fanatics Collectibles and Collectors by supporting all inquiries and issues
• Model exemplary service through web message, voice, and email channels
• Delight Collectors: apply good judgement on a case-by-case basis, expedite resolutions, and follow up to ensure satisfaction
• Build and maintain relationships with repeat Collectors
• Develop a thorough knowledge of Fanatics Collectibles’ product portfolio and release calendar
• Additional duties as assigned

Requirements:

• Fluent in Japanese
• Positive, Collector-minded individual with a passion to serve
• General knowledge of trading cards and collectibles industry
• Strong problem-solving abilities and attention to detail
• Excellent interpersonal, verbal, and written communication skills