Customer success / support operations Evaluator

Accountabilities:

• • Evaluate AI-generated documents, spreadsheets, and slide decks against established customer success and support operations quality standards.
  • Assess outputs for factual accuracy, relevance, rigor, clarity, and alignment with real-world customer and support operations practices.
  • Identify factual, structural, aesthetic, formatting, and presentation issues that could reduce the quality or usefulness of generated materials.
  • Apply domain expertise consistently when grading and evaluating AI-generated work products.
  • Provide clear, structured, and constructive written feedback explaining identified issues and areas for improvement.
  • Maintain a high level of attention to detail and consistency across evaluation tasks and quality assessments.

  Requirements:

  • 5+ years of relevant professional experience in Customer Success, Customer Support, Support Operations, or a closely related field.
  • Native or professional fluency in English, with strong written communication skills.
  • Highly proficient with Microsoft Office and Google Workspace, particularly Microsoft PowerPoint and Google Slides.
  • Strong understanding of customer success and support operations principles, workflows, and professional standards.
  • Ability to critically assess business content and distinguish between accurate, incomplete, misleading, or poorly presented outputs.
  • Excellent attention to detail and the ability to provide concise, well-structured, and actionable feedback.
  • Strong analytical judgment and the ability to apply evaluation criteria consistently.
  • An advanced degree (Master’s or higher) from a reputable institution is a plus.

  Benefits:

  • Fully remote work that can be completed from India and on your own schedule.
  • Flexible, hourly independent-contractor engagement.
  • Weekly payments through Stripe or Wise, based on services rendered.
  • Opportunity to work on projects focused on training and improving advanced AI systems.
  • Exposure to emerging AI technologies while applying your existing customer success and support operations expertise.
  • Projects may be extended, shortened, or concluded early depending on business needs and performance.
  • No requirement to access confidential or proprietary information from previous employers, clients, or institutions.
  • Referral opportunity offering up to $480 per successful referral, subject to applicable restrictions.
  • Please note that H1-B and STEM OPT candidates are not supported for this opportunity.