Customer Success - Strategic - Western Europe
About the role
About ElevenLabs
ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors include Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B.
We have expanded from voice into three main platforms: ElevenAgents enables businesses to deliver seamless and intelligent customer experiences; ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages; ElevenAPI gives developers access to our leading AI audio foundational models.
How we work
- High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
- Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have.
- AI first: We use AI to move faster with higher-quality results.
- Excellence everywhere: Everything we do should match the quality of our AI models.
- Global team: We prioritize your talent, not your location.
What we offer
- Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI.
- Growth paths: Countless opportunities to drive impact beyond your immediate role.
- Learning & development: Annual discretionary stipend for professional development.
- Social travel: Annual discretionary stipend to meet up with colleagues.
- Annual company offsite: Past offsites have included Croatia and Italy.
- Co-working: Monthly co-working stipend if not near a main hub.
About the role
- Drive strategic account management: Build and manage high-impact relationships across a book of 20-30 enterprise and strategic clients.
- Accelerate customer value: Lead onboarding and long-term adoption initiatives across multiple products.
- Drive multi-product adoption: Analyze customer usage and engagement across our product suite.
- Own commercial outcomes: Manage renewals and expansions, owning key metrics such as NRR, GRR, and new product expansion.
- Shape the CS organization: Partner with CS Leadership and cross-functional teams to refine processes.
- Champion customer success excellence: Act as the voice of the customer internally.
Requirements
- 7-10 years of experience in Customer Success, Account Management, or Strategic Partnerships within a fast-paced SaaS.