Customer Success Specialist, K12 Tutoring Programs

About The Princeton Review

The Princeton Review is a leading tutoring, test prep, and college admission services company. Every year, it helps millions of college- and graduate school–bound students achieve their education and career goals through online and in-person courses delivered by a network of more than 4,000 teachers and tutors, online resources, and its more than 150 print and digital books published by Penguin Random House. The company’s Tutor.com brand is one of the largest online tutoring services in the U.S. It comprises a community of thousands of tutors who have delivered more than 22 million one-to-one tutoring sessions. The Princeton Review is headquartered in New York, NY.

About the Position

Interested in working with educational partners across the country to support students in achieving their academic goals? Join The Princeton Review Institutional team! Within the organization, the Institutional team is focused on providing the highest quality tutoring and test preparation products and services to learners of all backgrounds through direct partnership with schools and districts, colleges and universities, employers, public libraries and more. We are proud to partner with thousands of institutions in providing educational services to learners in their communities and supporting their missions of promoting opportunity and equity through access.

We are looking for exceptional candidates passionate about customer success and educational technology to support our institutional partnerships. The CSS’s primary focus will be working with assigned partners to deploy and support our High-Dosage Tutoring and On-Demand tutoring solutions (powered by Tutor.com) for smaller clients and supporting key accounts with a Customer Success Manager. The CSS will be part of a collaborative team committed to developing proactive, highly effective relationships with our partner institutions and delivering outstanding service that guarantees student engagement and customer satisfaction and retention.

What You'll Do

• Coordinate directly with classroom teachers, managing the day-to-day logistics of high-dosage tutoring programs, including: