Customer Success Specialist II (Remote - Cyprus)

About the Role

The Customer Success team looks after Premium customers, delivering outstanding and personalized support in various international languages to valued clients worldwide. As a Customer Success Specialist II, you will serve as a primary subject matter expert for Coinbase's products, providing world-class service and support to the company's most valued customers.

Ownership & Impact

In this role, you will:

• Provide best-in-class customer support, handling customers proactively to mitigate issues, manage contacts through to resolution, and collaborate across teams of subject matter specialists to fix issues with urgency
• Model an investigative mentality: utilize data and customer feedback to help address critical customer issues at the root cause and eliminate defects in the customer experience
• Proactively identify customer needs before they become an issue to simplify the customer experience, reduce friction, and strengthen trust in Coinbase
• Champion clear communication with internal and external partners to align on solutions and drive results
• Develop a deep understanding of Coinbase products and ongoing changes in the macro crypto environment to guide customers through the quickly moving and ever-changing crypto world

About Coinbase

Coinbase's mission is to increase economic freedom in the world by building the emerging onchain platform and the future global financial system. The company culture is intense and demands the best from team members who are passionate about crypto and blockchain technology, eager to solve hard problems, and committed to continuous improvement.

In-person participation is required throughout the year, with team and company-wide offsites held multiple times annually to foster collaboration, connection, and alignment.