Customer Success Specialist
About the role
About Edged Data Centers
Edged is a fast-growing provider of sustainable data centers and energy infrastructure. The company builds and operates a global network of ultra-efficient, AI-ready data centers with waterless cooling for colocation, hyperscale and build-to-suit customers. The highly differentiated infrastructure platform is the first large-scale, global deployment of waterless cooling platform-wide and transforms data center growth into a catalyst for sustainable development.
Edged is backed by a deep proprietary technology stack that will include renewable microgrid systems, ultra-clean generators, and waste-to-fuel solutions. The platform is designed for rapid deployment with more than a dozen new data centers operating or under construction across Europe and North America.
The Opportunity
Edged is seeking a dynamic Customer Success Specialist as the primary point of contact to manage customer relationships, services, and overall customer experience. The role will be a vital member of the sales team of the North American division of Edged Data Centers working with Sales and Operations.
The Customer Success Specialist is expected to work independently on customer onboarding, complex projects, and support any issues that arise. The right person is trustworthy with confidential information, highly organized, self-motivated, has excellent communication skills, can think strategically, and works equally as well independently as with a team.
Key Responsibilities
- Drive collaboration with client and internal cross functional teams to manage client implementations and meet client requirements timely and efficiently
- Manage customer onboarding and complex projects
- Ongoing management of the customer success program
- Prepare customer reports and continuous improvement of customer portal
- Support any issues that arise for customers
About You
You are an agile, team-focused individual, with proven professionalism, who is comfortable in a rapidly changing environment. You excel at independent work and collaboration, with excellent organizational and communication skills.