Customer Success Specialist (Advanced German level required)
About the role
About Veeam
Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam protects over 550,000 customers worldwide.
About the Role
The ideal candidate will be naturally collaborative, articulate, extremely organized, have a solid technical understanding of Veeam products, and motivated by maximizing customer success and outcomes. As a Customer Success Specialist, you'll operate in a pooled Success model to provide scaled coverage for customers without a Named Customer Success Engineer (CSE). You will respond to usage, churn, and expansion triggers from the customer health dashboard to drive adoption, outcomes, and growth for Veeam Data Cloud (VDC) and related offerings across the Veeam portfolio, including Veeam Backup & Replication, Veeam ONE, and related products.
Key Requirements
- Advanced German language proficiency required
- Strong technical understanding of Veeam products
- Excellent communication and collaboration skills
- Highly organized with strong attention to detail
- Motivated by customer success and outcomes