Customer Success Platform Manager

About the Role

The Customer Success Platform Manager is responsible for the investigation, analysis and conversion of internal customer needs into effective and sustainable technical solutions. This role will support Extreme Networks' Customer Success organization and will be responsible for the technical configuration, data integrity, and strategic optimization of the ChurnZero platform.

Primary Responsibilities

• Empower Customer Success teams with automated workflows and data-driven insights to reduce churn and increase expansion
• Investigate and analyze customer needs to develop technical solutions
• Manage technical configuration and data integrity of the ChurnZero platform
• Collaborate with stakeholders at all levels to deliver results

Key Requirements

• Demonstrated capability in requirements definition and management
• Excellent written and verbal communication skills
• Ability to collaborate effectively with cross-functional teams