Customer Success Manager

About The Role

As a Customer Success Manager, you will manage a dedicated portfolio of approximately 15–20 customers across the EMEA region. You will be part of a Customer Success team of approximately 18 professionals and report directly to the Director of Customer Success.

This role combines elements of enterprise customer management with a smaller, growth-oriented portfolio. You will work closely with customers to build strong relationships, align on strategic priorities, and support measurable business outcomes. The role requires a high level of ownership, autonomy, and consistent engagement across the customer lifecycle.

What You Will Be Doing

• Manage a portfolio of 15–20 customer accounts through regular, proactive engagement
• Build and maintain strong relationships with key stakeholders across customer organizations
• Align customer goals with product capabilities to support adoption and value realization
• Identify and progress opportunities for account growth and expansion
• Lead customer conversations focused on progress, outcomes, and next steps
• Maintain accurate customer records and activity in CRM and customer success tools
• Partner with internal teams to resolve challenges and improve the customer experience
• Take initiative to identify opportunities for engagement, improvement, and account development

What You Bring

• Experience in a SaaS or technology environment (customer success, account management, sales, or related role)
• Experience supporting or managing customer relationships in a business-to-business setting
• Strong written and verbal communication skills in English
• Ability to communicate effectively with both business and technical stakeholders