Customer Success Manager - Supply

About the Role

We are looking for a results-oriented Customer Success Manager to drive client outcomes and revenue growth across our publisher (Supply) partners.

In this role, you will own a portfolio of accounts end-to-end, responsible for renewals, expansion, and long-term partner value. You will act as a strategic advisor to your clients, aligning Zeta’s solutions to their business goals while ensuring strong platform adoption and measurable performance.

You will operate with clear accountability to revenue targets, pipeline development, and account health, while maintaining a high bar for client experience. This role requires a balance of strategic thinking, operational discipline, and proactive client engagement.

What You’ll Do

Own Revenue & Account Growth

• Own a book of business with accountability for renewals, upsell, and cross-sell within existing publisher accounts
• Build and manage a pipeline of expansion opportunities; maintain visibility into account growth and pacing to goals
• Monitor account performance against forecasts and identify risks and opportunities early

Drive Strategic Client Engagement

• Serve as the primary point of contact and trusted advisor for assigned accounts
• Lead client communications including business reviews (QBRs/ABRs/SBRs), performance updates, and strategic planning sessions
• Develop a deep understanding of partner KPIs, monetization strategies, and success metrics

Deliver Performance & Insights

• Analyze campaign and platform performance to provide proactive, data-driven recommendations
• Identify optimization opportunities and drive execution in partnership with internal teams
• Translate data into clear, actionable insights that align with client goals

Lead Account Operations & Execution

• Own account planning, reporting, and overall account health tracking
• Maintain strong Salesforce hygiene including opportunity tracking, forecasting inputs, and activity documentation
• Lead platform demos, onboarding, and training sessions to drive adoption and value realization

Collaborate Cross-Functionally

• Partner with Sales, Supply Operations, Product, and Support teams to deliver consistent client outcomes
• Support RFP responses and strategic opportunities in partnership with Sales
• Surface client feedback and insights to inform product and operational improvements