Customer Success Manager, Strategic
About the role
About Vanta
At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease.
Role Overview
As Vanta's EMEA Customer Success Manager for the Strategic Segment, you will be responsible for a portfolio of Vanta's largest and most complex customers, organizations with 10,000+ employees operating in highly regulated, global environments.
This is a senior, high-impact role focused on driving executive alignment, long-term value realization, and measurable business outcomes across complex stakeholder groups. You will serve as a strategic advisor to CISOs, CIOs, Heads of GRC, and executive sponsors, ensuring Vanta is embedded as a critical component of their security and compliance strategy.
What You'll Do
- Own post-sales success for a portfolio of Strategic accounts (10,000+ employees), managing complex, global customer environments
- Lead executive-level engagement, including C-suite alignment, executive business reviews, and multi-year roadmap planning
- Develop and execute comprehensive account success plans tied to measurable business outcomes