Customer Success Manager, SMB (US Accounts)
About the role
Resumes must be submitted in English.
If your idea of Customer Success is rooted in an intrinsic motivation to help others find solutions to their challenges, we should talk. HubSpot's mission is to help millions of organizations grow better. Our team aims to drive an exceptional experience and sustained value for HubSpot customers through building trust and consulting on the HubSpot software. The outcome is increased value, satisfaction, and renewal of the customer.
Our Customer Success Managers possess an unrivaled sense of autonomy, ownership, and dedication to helping each customer realize their value with HubSpot. Customer Success Managers have the opportunity to grow their careers through a focus on skill development and a performance-based role progression path.
In this role, you’ll get to:
- Be the trusted advisor and advocate for 150-200 customers
- Engage customers actively with regular strategy calls to derive maximum value from their investment in HubSpot while identifying new usage opportunities
- Collaborate with other HubSpot teams to ensure adoption and successful renewal
- Determine customer goals and collaborate on customized inbound strategic plans while driving customer accountability.
- Monitor customer health and build associated risk mitigation plans
- Resolve customer inquiries by aligning customers with the right resources.
We are looking for people who:
- Are passionate about customer success and experience
- Can build and nurture relationships with multiple stakeholders at your customers to solidify our partnership and commitment to the customer
- Solve problems with curiosity and creativity
- Embrace challenges and change
- Commit to getting better every day
- Invest in relationships with customers and colleagues
- Contribute to a positive team environment of equality and inclusion
- Thrive in a fast-paced, dynamic environment and demonstrate grit, resilience, and a bias toward action
- Are highly motivated to achieve and exceed goals and KPIs, with a strong sense of ownership and accountability
- Embrace AI internally and with customers, championing the adoption and effective use of our AI tools to drive value and innovation
- Must have a business level proficiency in English.