Bestpass
Customer Success Manager - SMB
supportfull-timeRemote (United States)
SALARY
Not listed
WORK TYPE
remote
JOB TYPE
full-time
INDUSTRY
general
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About the role
Role Summary
The Scaled Customer Success Manager (CSM) for SMB accounts is an individual contributor in the Customer Experience organization, charged with driving scalable engagement across a large portfolio SMB customers. This role combines strategic program execution with automation, proactive outreach, and data-informed decision-making to improve customer health, increase retention, identify expansion opportunities, and cultivate brand advocates.
Essential Duties and Responsibilities
- Develop and execute strategic email campaigns and outreach sequences (personalized and automated).
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