Customer Success Manager, Premier, Actimize

About the Role

The Customer Success Manager's involvement with the client will encompass the entire lifecycle of the relationship - from the initial implementation to building a long-term relationship. Client interaction will be done both virtually over the phone/Teams and face to face. The Customer Success Manager will be the business leader in an account and work in concert with our Sales partners and Technical Support team. Together, these teams are responsible to ensure both customer longevity and systematic growth.

How You'll Make an Impact

• Process renewals on time, incl. pricing in accordance with contractual requirements.
• Identify upsell and cross-sell opportunities within the customer base. Close the deal themselves on smaller transactions and engage the account executive on larger opportunities.
• Ensure high levels of customer satisfaction by assisting customers with product usage and escalating issues when needed.
• Become intimately familiar with the assigned account base