Customer Success Manager

About the Role

The Scale Customer Success Manager (Scale CSM) is responsible for driving adoption, value realization, and retention across Cognigy's small-to-mid market customer segment using a scaled, digital-first customer success model.

Rather than high-touch, account-by-account engagement, this role focuses on supporting customers through repeatable, one-to-many success motions such as lifecycle programs, automated playbooks, digital enablement, and group-based engagements. The Scale CSM owns the strategy, execution, and continuous optimization of these motions to ensure customers consistently realize value from Cognigy's AI platform.

Key Responsibilities

• Own success outcomes for a portfolio of small-to-mid market customers, delivering value primarily through tech-touch and one-to-many engagement models
• Design, build, and deploy repeatable customer success motions

About NiCE

At NiCE, we challenge our limits. We're ambitious, game changers, and we play to win. We set the highest standards and execute beyond them.