Customer Success Manager

Job Overview

The Customer Success Manager for Partner & Client Engagement will manage different projects and activities, with the goal of building channel partner productivity, overall health, and customer value. This role also supports revenue growth by working to reduce churn and listen for expansion.

The CSM will play a critical role in supporting Mineral Partner and Client Revenue efforts. They will collaborate cross-functionally with Customer Support, Account Management, HR Services, existing channel partners, and Marketing to bring the partner voice to our product strategy and roadmap. This role will require a high-level of passion, empathy, and knowledge to drive the adoption of Mineral while maximizing partner value. This will be delivered to existing partners/clients through targeted messaging, proactive outreach, partner/client reviews, enablement videos, coaching, and targeted training programs to promote continuous learning.

This role will be responsible for tracking customer value and outcomes through internal tools and resources. The ability to effectively manage time, advocate, influence customers, and drive adoption is vital for success.

Essential Duties & Responsibilities

• Manage projects and activities to build channel partner productivity, overall health, and customer value.
• Reduce churn and identify expansion opportunities.
• Collaborate cross-functionally with Customer Support, Account Management, HR Services, channel partners, and Marketing.
• Drive adoption of Mineral through targeted messaging, proactive outreach, partner/client reviews, enablement videos, coaching, and training programs.
• Track customer value and outcomes using internal tools and resources.