Customer Success Manager- Media Buyers (m/f/d)
About the role
Customer Success Manager - Media Buyers (m/f/d)
Europe, Remote
About Kayzen
Kayzen is a mobile demand-side platform (DSP) dedicated to democratizing programmatic advertising. We enable leading apps, agencies, media buyers, and brands to run programmatic customer acquisition, retargeting, and brand performance campaigns through its self-serve and managed service options. Built on the core pillars of performance, transparency, control, and empowerment, Kayzen powers the world’s best mobile marketing teams with bespoke solutions that fuel business growth and deliver a competitive advantage. With an unprecedented scale of 160B+ daily ad requests from 1.6B+ unique users worldwide, we serve up to 1B+ ads per day in 180 countries.
The Team
The CSM team serves a dual-purpose role within the organization, acting as a crucial link between our customers and our product & service offerings. This position is instrumental in understanding and addressing customer needs, ensuring that our solutions are aligned with their goals and challenges. Additionally, the CSM is responsible for developing comprehensive account strategies that focus on growth and customer success, owning the execution of the same along with the Trading Team and other internal stakeholders.
Requirements
- In-Depth Mastery of Kayzen DSP for Client Success
- Strategic Client Management and Campaign Excellence
- Leading in Industry Knowledge and Trends
- Client Advocacy and Relationship Building
Responsibilities
Customer Success Management
- Form a deep understanding of the client’s business & goals
- Provide DSP advisory and strategic consultation from the onboarding phase
- Maintain detailed internal documentation of client information (Hubspot), interactions (call notes), feature requests (product wishlist), and campaign strategies
- Conduct engaging and informative Quarterly Business Reviews focusing on learnings, growth opportunities, and evangelizing on product roadmap
Account Strategy and Campaign Management
- Co-manage and optimize campaigns with the Client or Trading team, analyzing aggregate performance and log-level data to improve strategies.
- Report on account progress weekly / bi-weekly to internal and external stakeholders (client, PSS Lead, Product teams, etc)
- Set and achieve monthly and quarterly growth and milestone targets together with your Team Lead.
- Owning end-to-end client success and results through proactive optimizations, troubleshooting, and coordination
Feedback Loop and Product Development
- Proactively identify and address emerging client needs
- Work closely with the product team on enhancements based on client feedback.
- Efficiently troubleshoot issues and communicate them to the product and technical teams
- Provide regular feedback to management