Customer Success Manager
About the role
About Instrumentl
Instrumentl is a hypergrowth YC-backed startup helping the nonprofit sector drive impact. We serve over 5,000 nonprofit clients, from local homeless shelters to larger organizations like the San Diego Zoo and the University of Alaska. We are building the future of fundraising automation, helping nonprofits discover, track, and manage grants efficiently through our SaaS platform.
The company is cash flow positive and doubling year-over-year, with strong customer satisfaction metrics (NPS 65+, Ellis PMF survey 60+).
About the Role
As a Customer Success Manager, you will help scale our CS efforts by expanding our company's reach. You will be an advocate for our customers at every stage of the journey, from onboarding to driving new engagement, gathering product feedback, ensuring renewals, and tackling upsells.
What We're Looking For
We seek a proactive and eager-to-learn professional motivated by customer happiness who enjoys building lasting relationships and helping customers realize value from our platform.