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Harnessinc
Customer Success Manager
supportfull-timeLos Angeles, California, United States; Mountain View, California, United States; San Francisco, California, United States; U.S. (Remote)
SALARY
Not listed
WORK TYPE
remote
JOB TYPE
full-time
INDUSTRY
ai
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About the role
Position Summary
As a Customer Success Manager at Harness, you drive customer outcomes, retention, and growth by helping customers move from onboarding completion to adoption maturity, renewal readiness, and expansion. You operate as the primary post sales partner for your accounts, building strong stakeholder alignment, running a clear operating cadence, and translating platform usage into measurable business value.
Success in this role is measured by adoption progress, customer health, renewal outcomes, and customer value realization.
About the Role
- Drive adoption and outcomes
- Build and run success plans tied to customer goals, milestones, and measurable outcomes
- Establish a repeatable operating cadence that keeps onboarding and adoption moving
- Monitor engagement and usage signals to proactively remove friction and drive progress
- Lead value communication (QBRs, EBRs, BVRs)
- Deliver QBRs and EBRs that communicate value and drive alignment
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