Customer Success Manager, Financial Services

About Sayari

Sayari is the judgment infrastructure for trustworthy AI in economic security and commercial risk. The Sayari Commercial World Model resolves 11.7B+ primary-source records from 250+ jurisdictions forming the ground truth of global commerce. A Judgment Ontology, encoding over a decade of investigative tradecraft, and Superconductor, an agentic orchestration platform, deliver AI that reasons like an expert analyst, shows its work, and traces every finding to its source. Trusted by U.S. Customs and Border Protection, HM Revenue & Customs, and Fortune 500 enterprises, Sayari is used by thousands of professionals across 35+ countries to secure supply chains and dismantle illicit networks. Headquartered in Washington, D.C., with offices in London, Singapore, Tokyo, and Tel Aviv.

Position Description

Sayari is seeking a Customer Success Manager responsible for the health, retention and strategic growth of Sayari’s most significant financial accounts.

You will serve as a commercially astute primary partner for our most sophisticated customers, and drive the health and retention of your accounts and facilitate growth by acting as a domain expert in economic security and risk. You will own and elevate a strategic book of accounts within our Financial vertical.

This is a role for a "Strategic Quarterback" who thrives in high-growth environments, embraces technical complexity, and takes immense pride in delivering measurable business impact for global systems defenders.

In 2026, you will be at the forefront of the transition of our CS model from reactive support to a proactive, technical partnership—ensuring our users leverage Sayari’s latest technological advances to combat forced labor, illegal transshipment, and global trade threats at scale.

Job Responsibilities

• Own the Renewal: Own the end-to-end customer lifecycle, leading and driving the renewal process for a dedicated book of business in the Financial vertical, delivering a high-touch onboarding experience and consistent value delivery through regular engagements to ensure 100% continuity and satisfaction. Lead the renewal management process with 100% forecasting accuracy, proactively identifying and mitigating churn or contraction risks through strategic "save plays."
• Proactive Strategy: Transition accounts from reactive usage to proactive strategic roadmaps, identifying business-critical workflows where Sayari can provide deeper value and become an indispensable strategic and consultative partner to Sayari’s key commercial accounts.
• Technical Advisory: Become an expert in Sayari’s platform and data, capitalising on an Analyst’s mindset to provide data-driven insights and technical guidance to power-users. Conduct complex product training and demos, translating Sayari’s technical capabilities into specific solutions for Sanctions, AML, Financial Crime, and TPRM use cases. Leverage your expertise to influence industry conversations, build personal and company brand trust, and drive growth through high-quality advocacy.
• Cross-Functional Collaboration: Partner with Account Managers and Account Executives to identify and qualify expansion opportunities, driving toward a 120% NDR target for your account base. Partner closely with R&D, Solutions, and Product teams to advocate for client needs and influence the 2026 product roadmap. Act as a cross-functional bridge, coordinating with Legal and Finance to resolve support escalations and triage customer needs with speed and precision.

Skills & Experience

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