Customer Success Manager (EU)
About the role
About Parsec
Parsec Automation, LLC (Parsec) is a trailblazing creator and provider of manufacturing operations management software. Consistently recognized by organizations like G2, Parsec is a winner of numerous awards, including the Breakthrough Awards, Business, and in Biz, Parsec exemplifies leadership in the dynamic, fast-paced manufacturing sector. With major companies such as Johnson & Johnson, Merck, Toyota, Proctor & Gamble, Eli Lilly, Hershey, Siemens, and DuPont leveraging its innovative TrakSYS™ platform to tackle even the most complex manufacturing challenges, Parsec’s solutions are actively optimizing efficiency, quality, and compliance at over 11,000 plants in more than 140 countries. Committed to customer success and driven by innovation, Parsec continues to fulfill its mission of making the management of manufacturing operations as simple as possible.
Parsec is backed by Forge, a $780M fund in partnership with the $20B Bessemer platform that has backed industry-defining businesses such as LinkedIn, MindBody, Procore, Shopify, and Toast. BVP Forge combines Bessemer’s front-line industry insights, proven growth IP, and robust executive network with tailored resources for self-sustaining companies and the ForgeEdge™ operational program.
The Role
As Parsec Automation’s global installed base and recurring revenue footprint continue to grow, we are investing in strengthening and scaling our Customer Success organization.
The Customer Success Manager (EU) is responsible for driving customer retention, expansion enablement, and customer value realization across assigned European accounts. This is a highly collaborative, customer-facing role focused on building long-term partnerships and ensuring customers achieve measurable business outcomes through their investment.