Customer Success Manager - EMEA

Role Description

The Customer Success Manager is responsible for supporting and growing Jumio's enterprise customers. The individual will be an experienced, driven, and technical professional looking to join our Customer Success team. This is an essential role ensuring customers are getting the most out of the Jumio solutions - you are a subject matter expert on Jumio's solutions and a primary advocate for the customer voice.

Responsibilities

• Work closely with Account Management to build strong customer relationships and understand customer's immediate and future needs
• Be a trusted voice of the customer and advocate internally on their behalf
• Build a deep understanding of Jumio's solutions and provide technical and functional subject matter expertise
• Have strong alignment with Account Management, Customer Support, Product, and Engineering teams and understand how and when to leverage them
• Help ensure our customers are adopting the Jumio solutions they've purchased and are working towards their desired objectives
• Conduct and lead cadenced business reviews - review and celebrate progress, share product roadmap items and align on future objectives, and plan for mitigating or overcoming any challenges
• Partner with sales to identify and capitalize on expansion opportunities
• Minimize potential churn or other risk by communicating proactively