Customer Success Manager

The Opportunity:

As a Customer Success Manager at DataGrail, you’ll partner with customers to help them operationalize and scale their privacy programs using our agentic privacy platform. Acting as a trusted advisor, you’ll drive onboarding, adoption, and long-term customer success by delivering strategic guidance, fostering engagement, and helping customers realize measurable value from the platform. You’ll also advocate for customer needs cross-functionally, helping shape the product experience and the future of privacy operations.

What You'll Do:

• Own the customer journey from onboarding through long-term success and retention.
• Lead customer onboarding and implementation projects, coordinating timelines, stakeholders, and delivery milestones.
• Drive platform adoption and customer value by helping organizations operationalize privacy best practices.
• Build trusted relationships with customer stakeholders, including privacy, security, legal, and executive teams.
• Proactively monitor customer health, identify churn risks early, and drive resolution plans.
• Partner cross-functionally with Solutions Architects, Product, Support, and Sales to improve the customer experience.
• Identify opportunities to improve onboarding workflows, customer engagement, and operational scalability.
• Advocate for customer needs and share actionable feedback to help shape product improvements

What You'll Bring:

• Experience in customer success, onboarding, implementation management, or customer-facing SaaS roles
• Strong understanding of privacy operations and data privacy regulations such as GDPR and CCPA
• Experience working with privacy platforms or related technologies, including tools like DataGrail
• Strong project management and problem-solving skills with the ability to manage multiple customer priorities
• Ability to build trusted relationships with both technical and business stakeholders
• Clear communication skills and confidence working with customer leadership teams
• Ability to proactively identify customer risks, drive adoption, and improve customer outcomes
• Passion for customer success, privacy, and helping organizations navigate evolving compliance challenges

Bonus Points

• Experience working with privacy, security, legal, or compliance teams
• Familiarity with SaaS onboarding or implementation workflows
• Experience supporting customers in fast-moving or highly regulated environments

What Success Looks Like: